This report examines underground discourse of “refunding” trends, tactics and procedures (TTPs), providing an overview of threat actors' most common refunding methods.
Refunding, which involves defrauding e-commerce vendors by claiming undeserved refunds, exploits both couriers and retailers, seizing on technical loopholes in delivery and customer support services while leveraging emotionally manipulative social engineering.
Return fraud has risen in popularity as consumers have turned to online shopping amid the global pandemic. They will almost certainly spike as retailers rush to meet the crush of post-holiday demand.
Dark web monitoring can uncover the strategies that scammers use to exploit a firm, and the extent to which anti-fraud measures are working. To learn more about refund fraud on the dark web, read the full report.
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